Roles & Responsibilities – Head of Warehouse & Logistics
B2B & B2C Fulfilment: Ensure accurate and timely dispatch of orders to dealers, distributors, and online customers.
Returns Management: Oversee timely processing of B2B and B2C returns, including credit note coordination.
Specimen Distribution: Manage annual specimen book distribution to teachers across India.
Inventory Management: Oversee stock inwarding, placement, and cycle counts to maintain inventory accuracy and minimise stock variance.
Logistics Management: Monitor courier and transporter performance, onboard new vendors, and negotiate competitive rates and service terms.
Team Leadership: Lead vertical heads and establish an effective supervision structure across warehouse operations.
Technology & Process Improvement: Enhance operational efficiency through ERP and order management systems, automation, and AI.
P&L and Cost Management: Monitor warehouse P&L, identify cost-saving opportunities, and implement corrective actions to reduce operating costs month on month.
Inventory Analysis: Analyse stock movement and ageing inventory to drive appropriate sale or return actions.
Vendor Management & Agreements: Expand the vendor network to improve commercial terms, delivery service, and payment conditions, while ensuring ownership of vendor agreements and related legal documentation.
What you bring
10–12 years in warehousing and logistics, including 3+ years heading a large, multi-function warehouse.
Experience with both B2B distribution and e-commerce fulfilment.
A strong track record in inventory accuracy and process discipline.
Comfort with ERP or WMS systems and a keen interest in automation and AI.
Proven ability to lead and develop blue-collar teams.
Experience in publishing, FMCG, retail or e-commerce is a plus.